- Return Policy
Toy Fiesta is committed to customer satisfaction, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of the item delivery. Easy return is guaranteed! Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.
To help us process your return as quickly as possible please follow the following 3 step process:
1. Please contact us via email@example.com to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit).
2. We can arrange the return for you at a flat rate of only AUD15. Upon your request, we will send you a return label to attach to the parcel and take to your nearest Post Office. If you wish to arrange the return for yourself, please contact us to provide you with the return address.
3. Returned items must be unused, in the condition you received them, and in the original packaging. You will be responsible for return shipping costs. Your refund (less the return cost) will be processed and applied to your credit card or original method of payment as soon as possible after receiving the returned items. Depending on your credit card company, it may take up to an additional 10 business days after your credit is applied by Toy Fiesta for it to be available as credit and for it appear on your credit card account statement. Alternatively, you may wish to choose Toy Fiesta “Store Credit” instead of a refund. Toy Fiesta store credit may be used for future purchases via the Toy Fiesta web-site. Where store credit is chosen, Toy Fiesta will send you an email as confirmation of the store credit having been applied to your account.The credit will appear in your Toy Fiesta account, which is accessible by signing in to the web-site and accessing the My Account section. You need to be a Toy Fiesta member to be able to receive store credit, so create an account and enjoy the membership benefits!
Damaged items: Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within 2 days of delivery with clear digital photos showing the damage. Our customer care team will advise you on the next steps.
The type of remedy we offer will depend upon the circumstances. We may arrange to replace the product (subject to availability) or provide you with a partial or full refund of the purchase amount. If we require you to return the product to us, we will pay the cost of the return.
Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.