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FAQs

Frequently Asked Questions (FAQs)

Welcome to Toy Fiesta. We’re happy to have you here. Toy Fiesta is committed to making your shopping experience an enjoyable one, from the moment you visit Toy Fiesta web-site through to the enjoyment of your purchases in your home. If you didn't find an answer for your question here, please don't hesitate to contact us on 0439 44 2929 (Monday to Friday 9:00 am to 3:00 pm) or submit your question/s using our simple inquiry form

Current offers & deals

We always have something nice to offer; check it out here

Postage & Delivery

How long will it take before I receive my order?

Delivery normally occurs within 1-15 working days from dispatch. We despatch all orders on the next business day in Brisbane, and where possible on the same day. We will always aim to provide a specific date range of the expected delivery window. From time to time the delivery of specific items may exceed our usual 1-15 working day delivery window. Delivery times also vary depending on the products you’ve ordered and your delivery address. We will aim to always make your shipment trackable and keep the tracking stats clear to you. The following table offers a general guideline for delivery times after dispatch:

Sydney

Melbourne

Brisbane

Adelaide

Darwin

Perth

Hobart

2-3 days

3-4 days

1-2 days

5-6 days

5-6 days

5-6 days

5-6 days

NSW

VIC

QLD

SA

NT

WA

TAS

3-6 days

3-7 days

2-6 days

6-8 days

7-14 days

6-15 days

6-10 days

* "days" in the above table are business days, excluding weekends and National holidays.

Where indicated that despatch is from Victoria; delivery times will range from 3-5 business days in average. 

Which Couriers do you use?
Australia Post is our primary courier partner. 
However, where indicated that despatch is from Victoria, the couriers will be either Star Track, Couriers Please or Australia Post for PO Box deliveries. 

Can you arrange for express postage?

Yes, we do via Australia Post! 
Simply choose Express Post during check out.
If you require any help in this regard call us during business hours on 0439 44 29 29 or drop us a note and we will get back to you in 24 hrs at the latest. 
However, where indicated that despatch is from Victoria, Express delivery will not be available. 

I bought multiple items, will they be shipped together? 
Wherever possible we’ll ship your items together. However, if you made different shopping cart purchases, we might not be able to ship your items together unless you notify us via e-mail (info@toyfoesta.com.au) before your first order dispatch.

How much does shipping and delivery cost?
Our aim is to provide you with the best value and most reliable shipping and delivery as possible. Shipping and delivery costs vary depending on what you buy and where you live. To make it easy for our customers, we are currently offering FREE shipping for orders above $150 including GST, or a flat rate of $9 for orders below $150. You'll see the shipping cost as part of the check-out process before you have to pay for anything. Please note Toy Fiesta does not try and make money from shipping charges and we're always working towards reducing shipping costs. In very limited situations, postage surcharge fees may apply to remote locations. Before posting your parcel/s, we will let you know by requesting an additional postage surcharge. 

Do you deliver Australia-wide? 
Yes, we deliver Australia-wide.

Can I have my items delivered to a PO Box or a Parcel Locker? 
Yes, indeed!
We acted on your feedback; and your convenience is one of the main reasons convinced us to partner with Australia Post. 

Do you deliver internationally?
No, unfortunately we do not ship to addresses outside Australia at this time.

Returns

I want to return an item – how do I do that?
We're here to help, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of the item delivery. Easy return is guaranteed! Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.
To help us process your return as quickly as possible please follow the following 3 step process:
1. Please contact us via info@toyfiesta.com.au to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit).
2. We can arrange the return for you at a flat rate of only AUD15. Upon your request, we will send you a return label to attach to the parcel and take to your nearest Post Office. If you wish to arrange the return for yourself, please contact us to provide you with the return address. 
3.
Returned items must be unused, in the condition you received them, and in the original packaging. You will be responsible for return shipping costs. Your refund (less the return cost) will be processed and applied to your credit card or original method of payment as soon as possible after receiving the returned items. Depending on your credit card company, it may take up to an additional 10 business days after your credit is applied by Toy Fiesta for it to be available as credit and for it appear on your credit card account statement. Alternatively, you may wish to choose Toy Fiesta “Store Credit” instead of a refund. Toy Fiesta store credit may be used for future purchases via the Toy Fiesta web-site. Where store credit is chosen, Toy Fiesta will send you an email as confirmation of the store credit having been applied to your account.The credit will appear in your Toy Fiesta account, which is accessible by signing in to the web-site and accessing the My Account section. You need to be a Toy Fiesta member to be able to receive store credit, so create an account and enjoy the membership benefits! 

If an item is faulty, you may return it at any time.  Please let us know straight away if something in your order is faulty. If we could trouble you to send a photograph of the faulty items/s to info@toyfiesta.com.au along with your name, your order number and whether you'd prefer a refund or store credit it will help us process your refund or store credit as soon as possible. 

Damages

My item is damaged, what do I do?
We're so sorry to hear that, it is as disappointing for us too! Please let us know in 48 hours if something in your order is damaged or faulty. If we could trouble you to send a photograph of the damage to 
info@toyfiesta.com.au along with your name, your order number and whether you'd prefer a refund or store credit, it will help us process your refund or store credit as soon as possible after receiving the damaged / faulty item/s.

Back In Stock Notifications , how does it work?
If a product you like is sold out, you can Contact Us  and we will send you an email once it comes back in stock. We will only email you once. We cannot reserve items, so if you receive an email notification that something is back you'll need to be quick if you want to purchase before it sells out again.

Signing in difficulties

I'm having trouble signing in to the site?
Make sure you use the email address you supplied when you first registered with us. Make sure you type in your password correctly. If you're still having trouble, try clearing your temporary internet files ("cookies") and trying again. If you're still not able to sign in, try using "
Forgot your password?" and fill in your email to request a new password. To verify your e-amil address, an email will be sent to your address containing a link which will take you to Toy Fiesta Password Change page.

Payments

What payment methods do you accept?
We accept payment by MasterCard, Visa, PayPal and also lay-by via ZipPay
All prices displayed on our web-site are in Australian dollars and include applicable taxes such as GST.
All payments are processed in Australian dollars.

Are my credit card details saved for next time?
No. We have no access to your bank details and we do not store your credit card details.

Safety and Security

How do I know my transactions are secure?
We understand that trust, safety and security are at the heart of a good online shopping experience. That’s why when you purchase from Toy Fiesta the details of your transaction are passed through a secure server that uses the strongest level of encryption we can offer (up to 256-bit SSL). Our SSL certificate is provided in partnership with GeoTrust. 

What is an SSL Certificate? 
An SSL certificate is a certificate issued by a trusted third party. It verifies that a secure webpage (such as a checkout page) is properly encrypted, ensuring that all information passed between a user and the internet browser is private. 

How to verify that Toy Fiesta has been issued a GeoTrust certificate to enable server security ?
GeoTrust, our SSL provider, provides the the below live seal to verify certified websites. Click on the seal to verify Toy Fiesta's SSL certificate.

 

Contacting us

How do I get in touch?
At Toy Fiesta you’re always welcomed to get in touch.
Contact us using our website contact form, using our e-mail:
info@toyfiesta.com.au, or ring us during our business hours (Monday to Friday from 9am to 3pm) on 0439 44 29 29.
If you prefer, you can send us a letter; here is the address: PO Box 4222, St Lucia South, QLD 4067. 

Other ways to stay in touch 
Leave a product reveiw on Toy Fiesta website, get active on our blog or like us on facebook.

Unsubscribe

Too many emails?
We understand email overload too, that’s why we ensure it's entirely up to you. With every email we send you will find the option to unsubscribe. If for some reason you’d like to unsubscribe and you’re not able to log in or don’t wish to update your own settings we’ll do it for you - simply send us an email info@toyfiesta.com.au confirming your name and the email address you wish to unsubscribe.

 

To find out more about our business, please refer to our Terms and Conditions of Use

 

Last updated: 31 May 2017